Refund policy

Returns & Exchanges

At MOAL, we partner with a third-party manufacturer to produce and fulfill our products. Because of this, we currently do not offer refunds for change of mind, incorrect size selection, or buyer’s remorse.

We do offer size exchanges within 14 days of delivery, subject to product availability. To qualify for an exchange, items must be:

  • Unworn and unwashed

  • In original condition

  • With all original tags attached

Customers are responsible for return shipping costs for exchanges.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will gladly replace the item or issue a refund if the error was ours.

Final Sale: Limited drops, discounted items, and sale items are final sale and cannot be returned or exchanged.